Turning Around the Tourism Sector

As the tourism sector starts to show positive growth, players especially those in the hospitality industry have been challenged to demonstrate basic good customer care that will see more visitors come into the country. Horst Schultze, the chairman, and chief executive officer at the Capella Hotels and Resorts, an international hospitality brand, emphasizes the need for politeness, humility, and gentility as basic requirements that define the future of any hospitality industry.